For queries about your TalkTalk broadband service.
on 07-11-2024 07:34 PM
Hi All
any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing
Thanks in advance
Dan
on 11-11-2024 01:22 PM
Hi @dannyw13
The problem is that there is a disconnect between the router & the V1 266 due to incorrect firmware on the version 1. I have been waiting for some time to find out when the new firmware will be updated on them. I am currently using a V2 266, which works for WiFi calling no problem.
I will chase Talktalk up again, @Debbie-TalkTalk has been liaising with their Devices team to get me an answer.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 11-11-2024 12:16 PM
Hi Keith
Yes it's v1,
3 lights on front of the extender
Thanks for the help
Thanks
Dan
11-11-2024 11:43 AM - edited 11-11-2024 11:46 AM
No @dannyw13 the router will be on V206, which is new, the F266's firmware will be totally different.
Thanks for the screenshot. Is that the whole page? There should be 266 information displayed below the router's in that sub tab unless you are on Version 1 of the 266.
I keep asking, please can you confirm which version of 266 you have, this is vital to me being able to deal with your problem.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 11-11-2024 10:57 AM
Hi Keith
will pm you
Can see the extender is on SG4K100206, so a prior version
Thanks
Dan
on 11-11-2024 10:44 AM
The most crucial thing is are you on the Version 1 266 (three lights on the front) or the version 2 (one light underneath).
You can log into it, you use the router's UI go to:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon >
Wi-Fi Mesh
In there get me a screenshot of the Extenders sub tab (PM this to me to preserve your privacy).
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 11-11-2024 10:38 AM
Hi Keith
Router version SG4K100206
With the extender what is the default gateway to login is it the same as the router?, is have to connect seperately to find out but I assume it will be original firmware
on 11-11-2024 09:39 AM
on 11-11-2024 09:28 AM
Just retested this when connected to my V2 F266 & it worked fine. Which router firmware & F266 version are you using?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 11-11-2024 09:22 AM
Hi Keith
It's a sagecom fast266
Thanks
Dan
on 11-11-2024 09:15 AM
Hi @dannyw13
@Michelle-TalkTalk has asked me to help you with this. Which make/model of extender are you using?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 11-11-2024 07:00 AM
on 08-11-2024 11:48 PM
Hi Chris
Works in main router wifi, but when on the talktalk wifi extender upstairs it doesn't work, does the wifi extender setting also need changing?
Thanks
Dan
on 08-11-2024 12:33 PM
Yes, the change has gone through. When it convenient could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on
Chris
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on 08-11-2024 12:28 PM
Thanks Chris, has it been done? Wifi calling still not showing up
It is definitely enabled in my home settings
Thanks
Dan
on 08-11-2024 10:04 AM
OK, I'll do this, please don't switch off your router
Chris
Chris, Community Team
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on 08-11-2024 09:25 AM
Thanks for coming back Chris, yes please proceed 🙂
on 08-11-2024 08:26 AM
Hi dannyw13,
I can make a change that will hopefully fix the problem, is it OK to do it now, your internet connection will be down for a few minutes?
Chris
Chris, Community Team
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on 07-11-2024 07:43 PM
If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.