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Broadband help

For queries about your TalkTalk broadband service.

Wifi Calling not working

dannyw13
Conversation Starter
Private Message TalkTalk
Message 59 of 59

Hi All

 

any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing

 

Thanks in advance

Dan

Daniel Waller
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58 REPLIES 58

KeithFrench
Community Star
Private Message TalkTalk
Message 41 of 59

Hi @dannyw13 

 

The problem is that there is a disconnect between the router & the V1 266 due to incorrect firmware on the version 1. I have been waiting for some time to find out when the new firmware will be updated on them. I am currently using a V2 266, which works for WiFi calling no problem.

 

I will chase Talktalk up again, @Debbie-TalkTalk has been liaising with their Devices team to get me an answer. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 42 of 59

Hi Keith

 

Yes it's v1,

3 lights on front of the extender

 

Thanks for the help 

 

Thanks

Dan

Daniel Waller
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KeithFrench
Community Star
Private Message TalkTalk
Message 43 of 59

No @dannyw13 the router will be on V206, which is new, the F266's firmware will be totally different.

 

Thanks for the screenshot. Is that the whole page? There should be 266 information displayed below the router's in that sub tab unless you are on Version 1 of the 266.

 

I keep asking, please can you confirm which version of 266 you have, this is vital to me being able to deal with your problem.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 44 of 59

Hi Keith

 

will pm you

 

Can see the extender is on SG4K100206, so a prior version

 

Thanks

Dan

Daniel Waller
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KeithFrench
Community Star
Private Message TalkTalk
Message 45 of 59

The most crucial thing is are you on the Version 1 266 (three lights on the front) or the version 2 (one light underneath).

 

You can log into it, you use the router's UI go to:-

 

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon >
Wi-Fi Mesh

 

In there get me a screenshot of the Extenders sub tab (PM this to me to preserve your privacy).

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 46 of 59

Hi Keith 

 

Router version SG4K100206

 

With the extender what is the default gateway to login is it the same as the router?, is have to connect seperately to find out but I assume it will be original firmware

Daniel Waller
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KeithFrench
Community Star
Private Message TalkTalk
Message 48 of 59

Just retested this when connected to my V2 F266 & it worked fine. Which router firmware & F266 version are you using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 49 of 59

Hi Keith

 

It's a sagecom fast266

 

Thanks 

Dan

Daniel Waller
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KeithFrench
Community Star
Private Message TalkTalk
Message 50 of 59

Hi @dannyw13 

 

@Michelle-TalkTalk has asked me to help you with this. Which make/model of extender are you using?

 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 51 of 59

Good morning,

 

@KeithFrench  have you come across this before?

 

Thanks

 

Michelle

 

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Message 52 of 59

Hi Chris

 

Works in main router wifi, but when on the talktalk wifi extender upstairs it doesn't work, does the wifi extender setting also need changing?

 

Thanks 

Dan

Daniel Waller
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Message 53 of 59

Yes, the change has gone through. When it convenient could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on


Chris  

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Message 54 of 59

Thanks Chris, has it been done? Wifi calling still not showing up

It is definitely enabled in my home settings 

 

Thanks 

Dan

Daniel Waller
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Message 55 of 59

OK, I'll do this, please don't switch off your router


Chris

Message 56 of 59

Thanks for coming back Chris, yes please proceed 🙂 

Daniel Waller
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 57 of 59

Hi dannyw13,

 

I can make a change that will hopefully fix the problem, is it OK to do it now, your internet connection will be down for a few minutes?

Chris

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ferguson
Community Star
Private Message TalkTalk
Message 58 of 59

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.