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Broadband help

For queries about your TalkTalk broadband service.

Wifi Calling not working

dannyw13
Conversation Starter
Private Message TalkTalk
Message 34 of 34

Hi All

 

any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing

 

Thanks in advance

Dan

Daniel Waller
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33 REPLIES 33

Message 21 of 34

Hi Keith 

 

Router version SG4K100206

 

With the extender what is the default gateway to login is it the same as the router?, is have to connect seperately to find out but I assume it will be original firmware

Daniel Waller
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KeithFrench
Community Star
Private Message TalkTalk
Message 23 of 34

Just retested this when connected to my V2 F266 & it worked fine. Which router firmware & F266 version are you using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 24 of 34

Hi Keith

 

It's a sagecom fast266

 

Thanks 

Dan

Daniel Waller
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KeithFrench
Community Star
Private Message TalkTalk
Message 25 of 34

Hi @dannyw13 

 

@Michelle-TalkTalk has asked me to help you with this. Which make/model of extender are you using?

 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 26 of 34

Good morning,

 

@KeithFrench  have you come across this before?

 

Thanks

 

Michelle

 

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Message 27 of 34

Hi Chris

 

Works in main router wifi, but when on the talktalk wifi extender upstairs it doesn't work, does the wifi extender setting also need changing?

 

Thanks 

Dan

Daniel Waller
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Message 28 of 34

Yes, the change has gone through. When it convenient could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on


Chris  

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Message 29 of 34

Thanks Chris, has it been done? Wifi calling still not showing up

It is definitely enabled in my home settings 

 

Thanks 

Dan

Daniel Waller
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Message 30 of 34

OK, I'll do this, please don't switch off your router


Chris

Message 31 of 34

Thanks for coming back Chris, yes please proceed 🙂 

Daniel Waller
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 32 of 34

Hi dannyw13,

 

I can make a change that will hopefully fix the problem, is it OK to do it now, your internet connection will be down for a few minutes?

Chris

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ferguson
Community Star
Private Message TalkTalk
Message 33 of 34

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.