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Talk Talk hub WiFi won't enable

Shilo
Conversation Starter
Message 8 of 8

Hi I can't get my hub to enable WiFi ,  even when I log into the router and try to enable WiFi it just keeps showing disabled. Can you help please thanks 

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7 REPLIES 7

Message 1 of 8

Thank you Debbie for your help much appreciated and Happy New Year 😁

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Message 2 of 8

Hi Shilo

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Shilo
Conversation Starter
Message 3 of 8

Thank you Skynet  ...a new router looks like the best solution 

Skynet_TX
Community Star
Message 4 of 8

Hi @Shilo,

 

If a factory reset doesn't fix it then the router is probably faulty, some of the staff here should be back tomorrow to help further, they will probably suggest that they send you a replacement router.

Message 5 of 8

Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi 

Shilo
Conversation Starter
Message 6 of 8

Yes Debbie ..I tried the factory reset and still the same result ...not able to enable WiFi 

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Debbie-TalkTalk
Support Team
Message 7 of 8

Hi Shilo

 

I'm sorry to hear this.

 

Have you also tried factory resetting the router using the pin hole reset for ten seconds?

 

Thanks

 

Debbie

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