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For queries about your TalkTalk broadband service.

TalkTalk Wi-Fi Hub 2 NTP cannot sync

Micmic
Popular Poster
Private Message

on ‎13-06-2022 09:45 AM

Message 11 of 11

Hi SUPPORT,

 

While I was looking into the log to see what happen to the Internet. I noticed the TalkTalk Wi-Fi Hub 2 NTP is not able to sync time correctly. I have try change the NTP server to google is not working either, I can confirm by pinging the google and your talktalk NTP servers both are able to ping. but your router is not functioning properly.

 

Screenshot 2022-06-13 at 9.42.28 AM.png

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10 REPLIES 10

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Micmic

on ‎20-06-2022 09:12 AM

Message 1 of 11

Hi Micmic

 

I have posted on your other topic on the Community.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Micmic
Popular Poster
Private Message
In response to Anonymous

on ‎20-06-2022 09:11 AM

Message 2 of 11

Hi support NTP sync has failed again. after internet dropped last night. all the log data time is incorrect.

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Anonymous
Not applicable
Staff
Private Message
In response to Micmic

on ‎14-06-2022 09:12 AM

Message 3 of 11

Morning,

 

Brilliant, thanks for confirming 🙂

 

Thanks

 

Micmic
Popular Poster
Private Message
In response to Anonymous

on ‎14-06-2022 09:11 AM

Message 4 of 11

fantastic. NTP is working now. 

Screenshot 2022-06-14 at 9.09.07 AM.png
Anonymous
Not applicable
Staff
Private Message
In response to Micmic

on ‎14-06-2022 08:04 AM

Message 5 of 11

Morning,

 

Our team have advised that this should now be working. Would you mind retesting please.

 

Thanks

 

 
Anonymous
Not applicable
Staff
Private Message
In response to Micmic

on ‎13-06-2022 11:53 AM

Message 6 of 11

Hello,

 

The team are just looking at this now.

 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎13-06-2022 11:04 AM

Message 7 of 11

@Anonymous has taken it on board.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Micmic
Popular Poster
Private Message
In response to KeithFrench

‎13-06-2022 10:58 AM - edited ‎13-06-2022 11:00 AM

Message 8 of 11

Hi Keith,  the original NTP setting wasn't able to sync the time that's why I changed the NTP server. I did a ping on the NTP server they are fine. I also factory reset the router too. None of these help

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Anonymous
Not applicable
Staff
Private Message

on ‎13-06-2022 10:31 AM

Message 9 of 11

Morning,

 

Thanks, I've also asked our Products Team to take a look.

 

Thanks

 

KeithFrench
Community Star
Private Message TalkTalk

on ‎13-06-2022 10:22 AM

Message 10 of 11

I do not have the hub 2, but I have never had an issue in respect of NTP with the first Sagemcom, set as default like this:-

NTP.png

What happens if you use these NTP servers?

 

If it still does not work, and neither does a factory default, then I will draw this to the attention of the TalkTalk products team.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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