Today, following me noticing our broadband dropping out intermittently and using the service desk fault finder, Talktalk identified an intermittent fault between the exchange and my house. They duly sent out an openreach engineer to fix it and at about 4pm I got a text from them to say it was fixed. However, the broadband has now permanently dropped out, with the Talktalk hub showing an orange flashing light continuously. I then spend a happy 2 1/2 hours tonight on the online chat trying to explain this, but instead being taken through the internal fault finding checklist (check master socket, reboot router, change cables etc) all of which changed nothing, whilst getting increasingly concerned as the service agent denied the existence of the original fault as "it wasn't on the system". Eventually the service agent agreed to send out another engineer to the house and agreed not to charge me for it. However, this will not happen for another 10 days and it's pretty clear the first engineer caused the issue, so the issue is outside the house. Is there a sensible way to resolve this and get Talktalk to get the Openreach engineer back out to check what was done today and save everybody wasting their time?
