VPN Blocked by my wifi connection

[KiaraSpin]

Hello, 
I use a VPN connection (with OpenVPN) provided by my University. Unfortunately, this get blocked by my TalkTalk router. I can connect but the speed is incredibly low. The same problem is not there when I use other WiFi networks. 

Can you help? 

[Karl-TalkTalk]

Hi

That's ordered for you and should be with you within the next 48hrs.

Thanks  

Karl. 

[KiaraSpin]

then yes, let's try that 🙂 

Thanks

[Karl-TalkTalk]

Hi

Yes it is 🙂

Karl.

[KiaraSpin]

Is this free? 

[Karl-TalkTalk]

Hi

Not switching off, I meant sending out a new router to you to test to rule out any hardware fault.

Karl.

[KiaraSpin]

Hi Karl, 

thanks. Do you mean switching off, wait a minute and turning it on again? Already done!
However, what I do not get is : nothing happened, it was working one day and not working the following one. And this happened last month already!

Since nothing is changing/happening to the modem, how can it be a fault? 

[Karl-TalkTalk]

Hi

Would you like to swap out the router to rule out a fault with that ?

Karl.

[KiaraSpin]

I think the problem is TalkTalk, as I can connect and use the VPN when using my phone data as hotspot (or using any other internet connection) 

[Chris-TalkTalk]

Have you tried speaking to your University IT department about the issue?

Chris

[KiaraSpin]

I contacted TalkTalk using the chatbot. I talked to two different operators and they made me run a series of tests (including turning off and on the modem)

[Chris-TalkTalk]

Thanks, could you explain what you mean by client support

Chris

[KiaraSpin]

Hello, yes it is so slow that it is practically impossible to use. I had this problem a month ago, after huge pain and discussion with the client support it went magically away and now it is back. 

[Chris-TalkTalk]

Hi KiaraSpin,

How has it been over the weekend, is the VPN still running slowly?

Chris

[ferguson]

I have re-escalated this for you, but please bear in mind that the support team probably won't pick this up before Monday now. 

[KiaraSpin]

Hello everybody, 
the problem seems to be back. I have done literally nothing new to my WiFi, but now, once again the VPN is incredibly slow that one cannot navigate. Could I get support? 
Thank you

[Anonymous]

Hello,

Thanks for confirming. Is the VPN also working too?

Michelle

[KiaraSpin]

Yes. It is working now.

[Anonymous]

Morning,

I'm sorry for the delay. The line is showing in sync and connected. Have you now been able to connect ok since your last post?

Thanks

Michelle

[ferguson]

@KiaraSpin 

Wait until tomorrow, the support team aren't online at weekends. 

[KiaraSpin]

@Chris-TalkTalk ?