VPN Connection

[Gaurav86]

Hello,

I need urgent help connecting to my work VPN network (PPTP). PPTP is being blocked and I need it working as I work from home. 

Please could you assist?

Device version: FAST 5364-3.T8

Kind regards

Gaurav

[Debbie-TalkTalk]

Hi Gaurav86

I'm so glad to hear this, thanks for letting us know.

I've also sent you a private message with a link to a short survey for our team on the Community.

[Gaurav86]

Hi Debbie,

Thank you for replying and I can confirm it is now working! You truly are a star!!!!! Thanks ever so much!

[Debbie-TalkTalk]

Hi Gaurav86

Apologies for this.

I've made a change to the firmware on your router, please can you retest?

Thanks

Debbie

[Gaurav86]

Hi @Skynet_TX

Thank you for your message. I hope someone can fix this for me tomorrow as I will need to work.

Cheers.

[Skynet_TX]

Hi @Gaurav86,

This will probably have been caused by the firmware upgrading to a new version.

The support team here will be able to help, they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

[Gaurav86]

Just to add I have spoken to my IT department and he has checked everything is fine from this end and it is a problem with my TT broadband connecting to the VPN. I have tried to reboot my router but no luck after trying this. Also, turned off scam protector as advised over the phone.