VPN is not connecting with work laptop with WiFi

[naveensub]

I am not able to connect work VPN using talktalk wifi router. Need this to resolve urgently. Please help 

[Debbie-TalkTalk]

Hi @naveensub 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?   

Thanks

[Debbie-TalkTalk]

Hi @naveensub 

No problem.

If you do experience any further issues then please let us know here.

[naveensub]

Thank you 👍.

[Debbie-TalkTalk]

Hi @naveensub 

That's great, thanks for letting us know.

It was related to an issue with the firmware and our Devices Team are currently looking into the issue.

 This only appears to be affecting certain VPN clients.

[naveensub]

Thank you so much. Now it is connecting. What was the issue...?? Will it come again in future.?

[Michelle-TalkTalk]

Thank you. I've updated the router firmware now. Please can retest and let us know if the VPN is now working for you?

Michelle

[naveensub]

Sorry there was mistake in the phone number. Updated it just now.

[Michelle-TalkTalk]

Hello,

Could you check and confirm if the telephone number is correct in your Community Profile please? If it is then could you also add your Account number too please in your Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[naveensub]

Updated as asked 

[naveensub]

1. Done

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle