For queries about your TalkTalk broadband service.
on 20-09-2024 11:23 AM
I am not able to connect work VPN using talktalk wifi router. Need this to resolve urgently. Please help
on 24-09-2024 09:56 AM
Hi @naveensub
Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?
Thanks
on 20-09-2024 12:41 PM
on 20-09-2024 12:39 PM
Thank you 👍.
on 20-09-2024 12:37 PM
Hi @naveensub
That's great, thanks for letting us know.
It was related to an issue with the firmware and our Devices Team are currently looking into the issue.
This only appears to be affecting certain VPN clients.
on 20-09-2024 12:35 PM
Thank you so much. Now it is connecting. What was the issue...?? Will it come again in future.?
on 20-09-2024 12:30 PM
Thank you. I've updated the router firmware now. Please can retest and let us know if the VPN is now working for you?
Michelle
on 20-09-2024 12:23 PM
Sorry there was mistake in the phone number. Updated it just now.
on 20-09-2024 12:15 PM
Hello,
Could you check and confirm if the telephone number is correct in your Community Profile please? If it is then could you also add your Account number too please in your Profile. Please do not post any personal information on the Community.
Thanks
Michelle
on 20-09-2024 11:51 AM
Updated as asked
on 20-09-2024 11:38 AM
on 20-09-2024 11:26 AM
Morning,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle