We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

VPN issue today (generic routing encapsulation protocol)

a16ksb
First Timer
Private Message

on ‎04-05-2022 10:51 AM

Message 2 of 2

Hi I am unable to connect to my work VPN.

it looks like other users have experienced the same Issue, and a firmware upgrade fixed it

My router is the FAST5364 3.0 firmware SG4K100136.

The helpdesk were unable to help, how do I get the upgrade?

 

Thanks

 

KB
0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-05-2022 11:45 AM

Message 1 of 2

Hi

 

We can change the firmware to help with the VPN issue.  When would be the best time to do this ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
Related Content
© TalkTalk 2024