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Broadband help

For queries about your TalkTalk broadband service.

VPN issue

Bryn72
First Timer
Private Message

on ‎06-05-2022 10:55 AM

Message 8 of 8

My partner cannot connect to her work VPN, I believe that there is some software issue, can the firmware be updated please

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Bryn72

on ‎06-05-2022 12:10 PM

Message 1 of 8

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Bryn72
First Timer
Private Message

on ‎06-05-2022 11:55 AM

Message 2 of 8

HI, Yes all working fine now, thank you very much

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Bryn72

on ‎06-05-2022 11:40 AM

Message 3 of 8

Hi

 

Firmware has been changed, try the VPN now.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Bryn72
First Timer
Private Message

on ‎06-05-2022 11:26 AM

Message 4 of 8

Yes thats fine, thanks

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Bryn72

on ‎06-05-2022 11:21 AM

Message 5 of 8

Hi

 

I can make a change to the router, will mean a down time of around 10 minutes.  Am I ok to do this now ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Bryn72
First Timer
Private Message

on ‎06-05-2022 11:05 AM

Message 6 of 8

number added, thanks

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎06-05-2022 10:57 AM

Message 7 of 8

Hi,

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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