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Broadband help

For queries about your TalkTalk broadband service.

VPN not connecting

grimj
First Timer
Private Message

on ‎20-06-2022 03:40 PM

Message 4 of 4

Hi There,

 

Seems I have the same issue as a few others here trying to connect their VPNs and am looking for the updated firmware to be pushed to my router please?  Something about GRE not being configured.

 

SG4K100136

 

By the way, will any existing port forwarding be affected by the update?  I am currently accessing my computer remotely.  If not, any time is good to push the update as the router is on 24x7.

 

Many thanks,

J

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to grimj

on ‎23-06-2022 08:03 AM

Message 1 of 4

Hi grimj

 

I'm so glad to hear this, thanks for letting us know 🙂

 

I have also sent you a Private Message with a short survey for the Community.

 

Thanks again.

 

Debbie

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grimj
First Timer
Private Message

on ‎23-06-2022 07:58 AM

Message 2 of 4

Hi Debbie,

 

That's done the trick, thank you very much 🙂

 

-J

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎21-06-2022 07:00 AM

Message 3 of 4

Hi grimj

 

Apologies for this.

 

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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