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For queries about your TalkTalk broadband service.

VPN not connecting

laujc
Chatterbox
Private Message
Message 10 of 10

Hi,

 

I can't connect to my work VPN. Live Chat have said my firmware is up to date and my work IT department have said I need to contact TalkTalk.

I get the following error: 'A connection to the remote computer could not be established, so the port used for this connection was closed'.

Help!

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9 REPLIES 9

Message 1 of 10

Hi laujc

 

I'm so glad to hear that this is now working 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks

 

Debbie

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Message 2 of 10

Hi

 

thanks for confirming.

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 3 of 10

All sorted now. Thank you!

Message 4 of 10

Hi laujc

 

Thank you 🙂

 

The firmware has now updated, please can you retest?

 

Debbie

Message 5 of 10

Yes please

Message 6 of 10

Hi laujc

 

Will it be ok if I make a change to your router firmware now?

 

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

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laujc
Chatterbox
Private Message
Message 7 of 10

I think I've done this - it wasn't obvious where I'd add this info though, so hope it's saved?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 8 of 10

I'll move the other topic out of the way!

Gliwmaeden2, a fellow customer.
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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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