VPN working from home

[Haylzx]

I am having issues connecting to the VPN to work from home. I have read other forums and been told its due to my router and i need a new one please help. I have tried live chat but this did not help at all.

[Debbie-TalkTalk]

Hi Haylzx

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[Haylzx]

Hello all, i’m pleased to report its now working 😀 thank you very much for your help.

[Karl-TalkTalk]

Hi

OK, please let us know when you can.

Regards,
 

Karl. 

[Haylzx]

Hi Michelle, I haven't had a chance to test yet. Will be able to tonight once I finish work as having to work in office until all of this is resolved. And as you can imagine don't want to be testing work equipment on my days off.

[Michelle-TalkTalk]

Hello,

Can I just confirm, how are you getting on? Is this now working ok?

Thanks

[Debbie-TalkTalk]

Hi Haylzx

Thank you. Please can you retest and let us know if you are now able to connect to VPN?

Debbie

[Haylzx]

Yes

[Karl-TalkTalk]

Hi

Do you have the new router connected up now ?

Thanks  

Karl. 

[Haylzx]

Hello it has bronze holes same as the other router i had?

[Debbie-TalkTalk]

Hi Haylzx

Both WIFI hubs look similar.

Does the new router have black holes at the front or bronze holes?

[Haylzx]

Yes i believe so a second one turned up but it looks exactly like the others is that correct?

[Debbie-TalkTalk]

Hi Haylzx

Did you receive the Huawei WIFI hub?

[Haylzx]

Hello Michelle, Still no luck this router doesn't work with my works vpn getting an error code 619

[Michelle-TalkTalk]

Morning,

No problem and please let us know how you get on 🙂

Thanks

[Haylzx]

Thank you debbie fingers crossed

[Debbie-TalkTalk]

Hi Haylzx

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Haylzx]

Hello Michelle, no i havent tried one of them yet. If i could have one sent that would be great thank you

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Just to confirm, have you ever tested with a Huawei Wifi Hub? If not then I think we should send one to test this.

Thanks

[Haylzx]

Hello Debbie, Just tried and still not working.

[Debbie-TalkTalk]

Hi Haylzx

Please can you reboot the router and try and connect again?

Thanks