Whatsapp calls not connecting (ringing)

[macgd016]

For a year or more I have found that if my mobile has been unused for, say an hour, it will either not ring at all or it will take a very long time to start ringing for incoming WhatsApp calls.  However, if it does not ring and the caller gives up I get an immediate missed call notification.

This also happening on my wife's mobile as well which until recently have both been Motorola G8 plus phones.

I had thought that the problem might have been to do with the phones going into a deep sleep but I have recently acquired a Samsung S21 Ultra which is behaving the same way so this seems unlikely.  In any case I previously did a factory reset on my Moto and only installed WhatsApp to no avail.

Another curiosity is that I have WhatsApp running on my desktop PC as well and it's quite common that the PC will ring for an incoming WhatsApp call but my phone next to it will be silent.  But my wife has a separate WhatsApp account which is not on my PC 

I had hoped that a change of phone would have resolved the problem so I am now leaning towards believing the problem may in some way be associated with the router.  I've looked for settings that might have some bearing but can't see anything obvious so I wonder if one of the Team Players could please look onto this for me

[Chris-TalkTalk]

Hi macgd016,

Just to confirm, does this only happen when the device connected to the internet via your router? I take it that it doesn't happen if the device is connected to the mobile phone network?

Chris

[macgd016]

Yes please Michelle, that would be a good idea.  Do you happen to have a write up on how to backup and restore my router settings?

[Michelle-TalkTalk]

Hi again,

Thank you for confirming. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag.

Thanks

Michelle

[macgd016]

Good morning Michelle 

It says its an EchoLife DG8041W Home Gateway

[Michelle-TalkTalk]

Morning,

Which router do you have please? (make and model)

Thanks

Michelle

[macgd016]

PS. This is probably not connected but I fairly frequently get both broadband and WiFi outages.  The broadband will go down for just a minute or 2 and is quite frequent but I also lose the WiFi but less frequently.