Landline rings out but doesn't connect.

[Katie51]

Landline will ring out but then doesn't connect to the other caller.  My husband has called the homeliness on his mobile, it rings, I pick up,  I can hear him speaking in the background but not down the handset.  I have switched everthing off, I have pulled all the relevant plugs and re-inserted. 

I have had this problem before but I can't remember the solution.  Its not the handset.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl