Whatsapp calls not connecting (ringing)

[macgd016]

For a year or more I have found that if my mobile has been unused for, say an hour, it will either not ring at all or it will take a very long time to start ringing for incoming WhatsApp calls.  However, if it does not ring and the caller gives up I get an immediate missed call notification.

This also happening on my wife's mobile as well which until recently have both been Motorola G8 plus phones.

I had thought that the problem might have been to do with the phones going into a deep sleep but I have recently acquired a Samsung S21 Ultra which is behaving the same way so this seems unlikely.  In any case I previously did a factory reset on my Moto and only installed WhatsApp to no avail.

Another curiosity is that I have WhatsApp running on my desktop PC as well and it's quite common that the PC will ring for an incoming WhatsApp call but my phone next to it will be silent.  But my wife has a separate WhatsApp account which is not on my PC 

I had hoped that a change of phone would have resolved the problem so I am now leaning towards believing the problem may in some way be associated with the router.  I've looked for settings that might have some bearing but can't see anything obvious so I wonder if one of the Team Players could please look onto this for me

[Debbie-TalkTalk]

Hi macgd016

Thank you 🙂

Debbie

[macgd016]

👍

[Debbie-TalkTalk]

Hi macgd016

The WIFI optimisation has now been switched off, please let me know how the connection compares.

Thanks

Debbie

[macgd016]

OK then Debbie lets switch it off for now.  I don't have very much in the way of channel congestion here but for some reason this router is switching the 2.4Ghz channel each night anyway 🙄

[Debbie-TalkTalk]

Hi macgd016

WIFI optimisation monitors your connection and will choose the best channel for you.

I can switch this back on again for you if you wanted to after testing.

[macgd016]

Hi Debbie

I hadn't realised that the 'optimisation' would change channels I had selected so it might be an idea, but before you do that could you please tell me what else optimisation effects, does it have any effect on beam forming or 2.4/5Ghz band selection for instance?   

[Debbie-TalkTalk]

Hi macgd016

Thanks for your reply.

Would you like me to switch the WIFI optimisation off (so you can choose your own channels) to see if this helps?

[macgd016]

Just an interim update.

As to whether the replacement router has elevated the problem the juries out but I do have some observations on the Sagamcom Fast 5364 I have been sent.

Firstly although it looks the same as the DG8041W it has a completely different UI so the config file I backed up cant be restored, this meant that I have needed to re-configure some port forwards and set my CCTV camera.  Not a huge problem and easier than on the DG8041W but a bit of a chore all the same.

As for the router itself its a bit of a curates egg, my internet connection is about 10% faster than before, it seems to retain 5Ghz devices better than the DG8041W and automatically connects them back to 5Ghz if they move to 2.4Ghz and its seems likely that the 5Ghz signal is stronger within the house than the DG8041W which is all good.

However, the UI is a bit slow, has a tendency to lock up and it doesn't always show all of the devices that are connected.  I'm also having issues with the 2.4Ghz channel which my CCTV camera is connected to, using CH11 it seems to drop the camera from time to time and wont reconnect it.  I found a suggestion here that moving to CH6 might help which it did yesterday but the router then went back to CH11 overnight and lost the camera again, any thoughts on how to sort this?

I'll keep testing for now but I am hopeful 🤞

[Michelle-TalkTalk]

Hi Wifiproblems,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Wifiproblems]

This has been going on sometime for me too - my phone doesn't ring when I have a whatsapp call.  Has a reason been identified that can be fixed?

[Chris-TalkTalk]

OK, no problem.

[macgd016]

Dont worry found it 🙄

[macgd016]

My new router has arrived super fast many thanks.  Can you please point me to where I can back up the configuration of my old router and import it back into the new one, I'm sure I have done this before but can quickly find where it is now 🤔

[Chris-TalkTalk]

No problem. I don't know if the eero will work or not but we can only supply it to customers on our Full Fibre service

Chris

[macgd016]

I dont suppose the new eero Pro will work with copper as its going to be some time before we get full fibre unfortunately

[macgd016]

Many thanks

[Chris-TalkTalk]

OK, I'll order a router to test with

Chris

[macgd016]

I've done that more times than I can remember Chris, I'm afraid it makes no difference 😁

[Chris-TalkTalk]

Could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Chris

[macgd016]

Correct