Why is my broadband not working

[Leondodd]

Why is my broadband not working? I’ve had a flashing orange light on the front of my hub for 27 hours

[Karl-TalkTalk]

Hi

i've resynced the authentication (radius) platfom so this may have helped.

Thanks  

Karl. 

[Leondodd]

It has just started working!

[Karl-TalkTalk]

Hi

A router is on the way so this can be tested.

Thanks  

Karl. 

[Leondodd]

No, I’m afraid not. I have a virgin media router, but, it does not connect to phone socket. They put a white box on the wall with a couple of wires going in to it for that router

[Karl-TalkTalk]

Hi

Do you have access to another router to test?

Thanks  

Karl. 

[Leondodd]

I have tried the test socket, no difference. I don’t have a landline phone

[Karl-TalkTalk]

Hi

tests are clear but I do see an increase in voltage on the line.  Does the home phone work ok ?

Are you able to test the router at the 'Test Socket' ?

Thanks  

Karl. 

[Leondodd]

done 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks