Wi-Fi extender

[Alisonq]

I have installed a Wi-Fi extender for use at the back of the house and the garage. We’ve had a garden room built and Wi-Fi doesn’t reach there so is it possible to instal another extender? Thanks

[Michelle-TalkTalk]

Hi,

Ok if you go onto the TalkTalk accessories store site then there is returns information at the very bottom of the page.

Thanks

[Alisonq]

Yes, on 31 July. 

[Michelle-TalkTalk]

Hello,

Did you purchase the wifi extender via the TalkTalk Store?

Thanks

[Alisonq]

I bought a basic Wi-Fi extender and it worked fine. The powerline system doesn’t work so I hope I can return the Wi-Fi extender I bought from talktalk. Thanks.

[martswain]

@Debbie-TalkTalk they don't have a problem with the router, already have one extender that covers some of their home but need a solution to cover their "garden room" but that has not been achievable with an extra set of extenders due to the ring main issue.

What @Alisonq needs is WiFi in the garden room, so they either need to use a WiFi extender (not a great solution), put a WiFi access point in the home as close as possible to that room using the powerlines they have recently purchased and hope for coverage, or run a physical ethernet cable from the extender or router to that room.

[Debbie-TalkTalk]

Hi Alisonq

Would you like me to send a replacement router for testing?

[Alisonq]

It turns out that the outbuildings are on the same ring as the house but, because there are circuit breakers in each building, the extenders don’t work. Does this mean I need a new router? Thanks

[Alisonq]

Okay, I will check with the electrician as I don’t know if they are all on the same system. If they are on separate systems do I need to get another router? Thanks

[martswain]

@Alisonq  the "garden room" electrical sockets need to be on the same ring main/consumer unit as the sending unit.

If the units paired successfully on sockets that are close together, then your home wiring is the problem.

[Karl-TalkTalk]

Hi

This could be down to the wiring to the garden room, if the adapter works in other locations.

Thanks  

Karl. 

[Alisonq]

Thanks, I have bought one and it arrived today. I pared it and got the three green lights but when I put it in the garden room I only get the top light to go green, the power line and wireless lights don’t come on. Can you help? Thanks

[Debbie-TalkTalk]

Hi Alisonq

Have you had a look here 

[Alisonq]

Hi, the garden room doesn’t seem to get the signal from the extender so I think it would be best to buy another one. I looked at Talktalk website but can’t see one, any advice on how to buy one? Thanks

[Karl-TalkTalk]

Hi

OK, let us know how you get on.

Karl

[Alisonq]

No, I will move it and see if it improves. Thanks

[Karl-TalkTalk]

Hi

You can install multiple wifi extenders.  Have you made sure the wifi extender is at a mid way point.

Thanks  

Karl.