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Broadband help

For queries about your TalkTalk broadband service.

WiFi Optimization

Lidders
Chatterbox
Private Message

on ‎20-01-2022 03:25 PM

Message 8 of 8

Hi, could you please turn off WIFI optimization for my Sagemcom Router.

I am having continual WiFi problems and need to be able to permanently select WiFi channels in both the 2.4 and 5ghz bands.

 

Thank you

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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Lidders

on ‎22-01-2022 09:11 AM

Message 1 of 8

Hi Lidders

 

Ok no problem. If you do experience any further issues then please let us know.

 

Thanks

 

Debbie

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Lidders
Chatterbox
Private Message

on ‎21-01-2022 08:37 PM

Message 2 of 8

Its too soon to tell if it's solved my problems, but its good to see I now have control of the channels.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Lidders

on ‎21-01-2022 06:48 AM

Message 3 of 8

Hi Lidders

 

Please let us know how the connection compares.

 

Thanks

 

Debbie

 

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Lidders
Chatterbox
Private Message

on ‎20-01-2022 08:02 PM

Message 4 of 8

Thank You

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Chris-TalkTalk

on ‎20-01-2022 04:35 PM

Message 5 of 8

Hi

 

Optimisation is now off.

 

Thanks  

 

Karl.

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Lidders
Chatterbox
Private Message

on ‎20-01-2022 03:57 PM

Message 6 of 8

I have added the requested Info.😀

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎20-01-2022 03:44 PM

Message 7 of 8

Hi Lidders,
 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

Chris, Community Team 

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