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Broadband help

For queries about your TalkTalk broadband service.

Wifi Issues

Bw44057jason
Participant
Private Message TalkTalk
Message 27 of 27

Hi, i was wondering if anyone had some ideas what might be causing my wifi issues. My original setup was a router downstairs and issues upstairs due to distance etc. So to solve it had a talk talk extender installed. Extender seems to be fully setup correctly (all the lights on). However when it's on my wifi can drop massively everywhere around the house but maily when near it, i get 0.5mbps compared to 60mbps. It also takes out the sonos speakers downstairs too. I survive by plugging a cable into the extender and directly into my laptop in the daytime which works fine and I just use mobile data on my phone. Then at night switch the extender off so wifi then is generally ok in the main part of the house for the kids to use. The kids call it the wifi killer haha. The only thing that i can think of (could be completely wrong) is I'm staying connected to router downstairs getting about 20mbps due to distance and then when the extender is turned on I'm not switching to it and all it's really doing is causing interference and therefore causing my wifi connection to router downstairs to become worse. Any ideas will be greatly appreciated. Thanks

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26 REPLIES 26

Message 21 of 27

Not had a new router for while, so yes happy to try another one. Is it possible to chat (mobile on profile). 

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Message 22 of 27

Hi Bw44057jason

 

Ok, have we recently sent you a new router?

 

If we haven't then I think we should send a new router first to rule this out. Will this be ok?

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Message 23 of 27

I don't think so, i just have a standard talk talk hub

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Message 24 of 27

Hi Bw44057jason

 

Thanks for updating your Community Profile.

 

Do you have the Sagemcom WIFI hub connected at the moment? I can't connect to your router.

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Message 25 of 27

Thanks Debbie, I've added the details. I do have the fault logged with customer tech support but it just ends in sending me new extenders. It's been like this for 4 years. 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 26 of 27

Hi Bw44057jason

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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