Wifi drops out

[Dodger272]

Hello, I reported my wifi dropping out and an open reach engineer tested my line etc yesterday. He told me the cabling and line were fine and it looks like a problem with your router.  He said he would report this with his job notes. I then received an email from talk talk saying an engineer had fixed my issue, and any questions post on this community.  I loose connection even when the router lights are on.  The open reach engineer and myself think I need a new router.  Please advise.

[Divsec]

Hi @Dodger272 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

[Chris-TalkTalk]

Hi Dodger272,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris