Wifi speeds since mid December 2022 have gotten much worse with zero sign of improvement

[Cyberjynx]

Since mid-December last year, my wifi speeds have gone from around 24ish Mbps to around 3 Mbps at most and have never recovered. I've tried most of the suggestions such as resetting the router, turning it off for 10+ minutes, repositioning the router, etc, but nothing worked. And this applies to all wifi devices within the home such as phones, tablets and smart TVs. I even had some friends who came around to visit and log in via their phones and test the speeds and it was the same result. Furthermore, there's nothing wrong with the signal. Max strength of five bars and never dips below that. Any idea what could be wrong? 

Thanks in advance.

[Debbie-TalkTalk]

Hi Cyberjynx

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[Cyberjynx]

Yes please, that would be great.

[Chris-TalkTalk]

Hi Cyberjynx,

Line test is still picking up a potential issues and there still appears to be some disconnections although not as many. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Cyberjynx]

Nothing has changed since last Friday in terms of speeds, etc. However, the drops have stopped for the most part. What should be done now?

[Cyberjynx]

Just an update: I tested out the router today. It's ever so slightly faster but not by much. Furthermore, there have been a lot of connection drops since using the new router, much more so than before.

[Chris-TalkTalk]

No problem. Thanks 🙂

[Cyberjynx]

Thank you very much. I will report back once I test it out.

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of days

Chris

[Cyberjynx]

Yes please, that would be fantastic.

[Chris-TalkTalk]

We can send a router to test with, would you like me to arrange this?

Chris

[Cyberjynx]

Morning

I can confirm that I have not tested with an alternative router as I don't have a spare one. 

[Michelle-TalkTalk]

Morning,

The line test is requesting that we arrange an engineer visit to the property. Can I just confirm, have you recently tested with an alternative router at the test socket? If this has already been completed then we can arrange this engineer visit for you, we would just need to confirm some details first.

Thanks

[Cyberjynx]

Yes, I counted about five connection drops from Sunday to today. Four of the five lasted about 30 seconds to one minute and the fifth lasted for about 15 minutes in total. That said, just as a small update within the last hour my download speeds went from 250KB/s on average to around 1.1Mb/s for a brief moment, averaged out at around 800KB/s for 30 or so minutes and is currently sitting at 519Kb/s.

[Chris-TalkTalk]

Hi Cyberjynx,

Thanks for getting back to us. The speed has dropped and connection appears to be dropping. Line test is also picking up a potential issue. Have you noticed connection drops over the last few days?

Chris

[Cyberjynx]

Sorry for the late reply, but I thought I'd give it some time to try and see a difference. Anyway, the engineer came around on Friday and "fixed" the problem which seemed to be with the junction box on the street corner as he confirmed the issue was about 250 feet away. He said something along the lines of the "the numbers were very low but I've now put them back to where they should be." That said, for Friday and Saturday the internet was essentially back to normal... Not as fast as it used to be when it worked fine but decent enough I suppose. However, since then from Sunday until today the speeds have dropped again and it's currently slower than when I was originally having issues with it. The engineer said to give it two weeks to let everything get back to normal, etc, and if there were issues still ongoing I was to contact you guys again and ask for more support. 

That's the jist of it so far so do I just wait for another 1 week+ to see if things improve or is there clearly something  still wrong?

[Michelle-TalkTalk]

Good Afternoon,

I'm just checking back in to see how you're getting on?

Thanks

[Karl-TalkTalk]

Hi

With non appointed engineers we usually see these completed in 24-48hrs.

Karl.

[Cyberjynx]

Thank you very much for your help! I understand you may not not the exact time and date but can you give me a rough estimate on when the engineer could arrive, please?

[Karl-TalkTalk]

Hi

Line tests are showing an issue.  

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

Thanks

Karl.

[Cyberjynx]

Apologies for the late response! 

Yes, I do need help still, thank you. I filled out the name and number portion of my profile as you asked.