Work VPN blocked by router

[wilburcat]

Hello, my router is blocking the VPN from my new workplace. This means I can't work from home (nightmare!) I've checked computer in other places, and hotspot from my phone - it works fine. So it is definitely the TalkTalk router.

I tried helpdesk, but they didn't understand my problem. I see here others have had this problem and it has been fixed for them so hoping you can do the same for me. 

[wilburcat]

My IT dept is offering to talk directly to you if that helps.... I don't know if there's a way that could happen? 

[wilburcat]

Microsoft Direct Access. No error as such, just stuck at "connecting". I tested on another network (my phone hotspot) and it worked straight away.

[Michelle-TalkTalk]

Hi again,

Thanks for trying this. What happens when you try to connect to the VPN? Do you see a specific error message? Which VPN client are you using?

Thanks

Michelle

[wilburcat]

I've just completed the factory reset according to the link above. It didn't work, unfortunately. 

Is there something else I can try?

[Michelle-TalkTalk]

Hi,

Could you try the below please?

Restore your router to factory settings - TalkTalk Help & Support

Thanks

Michelle

[wilburcat]

I turned it off, waited a minute then turned it back on again. Can I do more than that?

[Michelle-TalkTalk]

Hello,

Thank you. We've checked and the router currently has the most recent version of firmware which should work fine with VPN. Have you tried factory resetting the router and then re-setting the router back up again?

Thanks

Michelle

[wilburcat]

Thanks Debbie, I have just sent you a DM. I wasn't sure which of the many numbers was the serial number,  but have sent you my best guess!

[Debbie-TalkTalk]

Hi wilburcat

Apologies, I'm unable to locate your details.

Please can you send me a Private Message with the serial number from the back of your router.

Thanks

Debbie

[wilburcat]

Thanks for your reply - I have now updated my information

[Michelle-TalkTalk]

Good afternoon,

Which router are you using please? (make and model)

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle