always a problem with the line

[grahamh123]

So internet is really slow today - I am on fibre150 data only. When I run a speed test it gives me 38Mb down and 30Mb up to my device. Doesn't show a speed to my hub. When I do a line test it ALWAYS comes back with "we think you have a problem with your line" and then it says "we are working on it, please check back in a couple of day" When I check back in a couple of days the fault has been cleared - no message. A few days later it does it again. Last time I spent some time on the phone and was sent a new LAN cable, no difference. Starting to wonder why I went for fibre 150 as it seems no better.

[Michelle-TalkTalk]

Hi,

My apologies, I think I might have mis-read your last posts. Do you mean that your using powerline extenders not additional eeros?

Thanks

[grahamh123]

The eero sits on a table above the incoming fibre. Only thing near it is a ohone connected to the landline. One of the extenders is sat connected to the eero and the other is in the next room conected to a lan switch and from there via lans to study(desktop) and smart tv.

Desktop currently getting 90Mb.

[Michelle-TalkTalk]

Hi,

Thanks for confirming. Are the eeros not situated too close to any electrical devices that may be causing interference?

Thanks

[grahamh123]

Everything still fine thanks. No drop outs since installing new eero. Have to say tho that the wifi is not great. I know the eero is meant to be used as a mesh but all devices in use are within 15 - 20 feet of the router and I have two extenders hooked up. Not bad enough to want to pay for more eero's tho.

Thanks

[Michelle-TalkTalk]

Morning,

Just checking back in to see if everything is still ok?

Thanks

[Chris-TalkTalk]

OK thanks Graham 🙂

Chris

[grahamh123]

So new eero arrived, Yodel useless - said they would deliver Friday - knew I would be away for w/e so asked them to deliver to neighbour; well they came Thursday and just left it on the step.

Anyway installed yesterday and all works fine. have noted the s/w version and will see how it goes after update when it happens. Have posted old eero back to Returns at talktalk.

Thanks for your help.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[grahamh123]

thanks

[Karl-TalkTalk]

Hi

I've ordered the eero as a replacement for a faulty unit, and showing a final charge of £0.  Not sure why it triggered an automated email, but I've just checked your account, there is no change to your contract, and the eero6 I have ordered is showing with a final price of zero, so no charges are applied for this.

Karl.

[grahamh123]

Thanks for that but.......

just received the following email from yourselves

Account number:	1012684149
	New package:	Fibre 150 Data Only
	New package start date:	04 May 2023
	One-off charges:	eero 6 Replacement : £89.00
	Equipment:	eero 6 Replacement
	The monthly price of broadband will rise in April each year by the rate of inflation plus 3.7%. New contracts from 1st Feb 2022 will receive this rise from April 2023. Please visit talktalk.co.uk/legal for more information. Don't want a new contract. Present contract runs from January and does NOT include annual rise with inflation. I specifically chose that option - no incremental annual increase. Also charge of £89 for the eero??? And anyway why would I want to pay that when I can buy one from Amazon for less??

[Karl-TalkTalk]

Hi

I'll swap out the eero6. a replacement is on the way and we can see how this one behaves.

Karl.

[grahamh123]

Hi Debbie,

talktalk sent me the eero6 when I signed up in Jan. If I had bought it from Amazon I would already have sent it back. Did you see my post re dropout problems with eero6 after s/w update .13? Seems like quite a common problem according to posts on the eero site.

[Debbie-TalkTalk]

Hi grahamh123

Thanks for your reply.

Can I just check, did we send you this eero or did you purchase this yourself?

[grahamh123]

ok so its run fine with no more dropouts. It seems to me that the fault is withy the eero 6. Old router runs fine but slower. 64k question is how do I get the eero swapped out. Over the last 2 days I have spent some 3+ hours on the phone with tech help. All they want to do is get me to BUY more eero's for £6 per month or upgrade to fibre 500 - and therefore get eero's and pay more. Gave up this afternoon and refused to hold on the line any more. How do I get a faulty eero swapped out? It's not really supposed to be this difficult is it? 

[Chris-TalkTalk]

OK, thanks for the update

Chris

[grahamh123]

Ok Have connected. Seems to work fine. Down speed 90, up speed 30 via extender and lan. No drop outs yet, watch this space.

Thanks

[Chris-TalkTalk]

OK thanks, that should work. Could you give it a try and let us know how you get on

Chris

[grahamh123]

uawei 8041w-2.t5/av1/c1

[Chris-TalkTalk]

What is the make and model number of the pre FF router?

Chris