I recently had a problem where talktalk router was not connecting with permanent orange light ,My home system is BT master 5C with bt extension socket 10 meters away in next room.
I reperted fault and went through online test with talkltalk agent going through line tests including moving router to master socket with face plate removed reseting router and full line tests by agent taking approximately 45 minutes when the agent arranged engineer visit earliest visit would be in 8 days.
As I was needing to send and receive emails regarding my wifes hospital visits I loaned a TP-link_7D01 router which connected immediately at remote bt socket and used this set up for the next 7 days removing the evening before Talktalk engineerwas due to visit ,I replaced the talktalk router which still only displayed orange light this remained overnight.
I explained what I had carried out to enginneer and he then tested line with test phone at remote extension with this working normally , he then exchanged filters at master socket and extension socket power supply and cables, with router still not connecting, 30 minutes after he moved router to master socket with cables dangling across door and across the floor but router still did not work, he then removed the face plate and checked the connections of master socket he then connected router again and router orange light changed to white at this point he suggested to leave router here and connect to PC via wireless, He did not check to see if a signal was transmitting from wifi ,but just collected all his tools and cables and left,
I then disconnected router to re-arrange cables that where a trip hazzard reconnected to router into master socket with face plate still removed which but then router was not again connecting with orange light displaying, this was only 5 minutes after he had left our home.
I called him back on the phone number he called us on to let us know he was a few minutes away, but I did not reeive a reply so I sent a message saying that router was not now connecting but never received a reply.
I then borrowed back TP-link_7D01 which connected straight away at BT remote socket,
After this I posted message on Talktalk forum to which I received a reply fronm customer service which arranged replacement router to be sent thias was received 2 days later and s been working since then with old router returned to talktalk in prepaid envelope.
BUT....
JUST RECEIVED MONTHLY BILL
PLUS £75 SERVICE CHARGE WHAT?
Conntacted overseas call centre who I quoted all above but said charge will stand to which I objected to they agreed to look into this but 2 days 19/11/24 later they offered 50% reduction
no way !
no charge
or I am off
gordony
