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Broadband help

For queries about your TalkTalk broadband service.

iPhones keep losing WiFi connection

winter3
Popular Poster
Private Message TalkTalk
Message 25 of 25

Hi everyone,

 

In the past few months I've been experiencing problems with the TalkTalk Wi-Fi Hub router, specifically with mine and my partner's iPhones.

 

Every few minutes, probably dozen or so, the WiFi connection will drop (phone is still connected to the WiFi, but there's no internet) and I need to either disconnect and reconnect manually or leave it as it until it fixes itself 10-15 minutes later. As you can imagine, this is rather frustrating, especially considering that none of my other devices (laptop, PC, TV) that are connected to the router, whether via cable or wifi, experience the same issue.

 

My router's version is SG4K100174, all devices are connected to the 5 GHz band, the router is in the same room as me (and the devices), not using any extenders or anything else.

 

Additionally, might be related or not, the router's admin panel seems to break when trying to enable/disable the different wifi bands; a few weeks ago, I disabled the 2 GHz band but when I tried to re-enable it later, it would not work, no matter what I tried or what browser and device I used, so I had to factory reset the entire router in order to be able to get it back.

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24 REPLIES 24

winter3
Popular Poster
Private Message TalkTalk
Message 21 of 25

hi @Debbie-TalkTalk 

 

router has been restarted as requested and I'll take note of any disconnects over the weekend.

 

As my partner is away this weekend, I can't provide that information, however my personal phone and wifi connection details are below:

 

Phone: iPhone 13 Mini

OS: iOS 17.5.1

 

Wifi Connection Details (Under Settings -> Wi-Fi):

Auto-Join: True

Low Data Mode: False

Private Wi-Fi Address: True

Limit IP Address Tracking: True

IPV4 Address: Automatic

DNS: Automatic

HTTP Proxy: Off

Message 22 of 25

Hi @winter3 

 

Thank you for updating your Community Profile.

 

Could you reboot the router for me please?

 

Which iPhone do you have? (model and IOS version)

 

Would it be possible to monitor the connection over the weekend after the router reboot and make a note of the dates and times this happens? I can then pass this to our Devices Team to take a look.

 

Thanks

 

Debbie

winter3
Popular Poster
Private Message TalkTalk
Message 23 of 25

Done, sorry about that

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 24 of 25

Good afternoon,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle