on 25-06-2022 12:42 PM
Hi, have had the same Talk Talk router for years, and it doesn't seem to be working well, broadband drops out, phones and internet radios can't connect for WifI etc etc Is there any chance we can have a replacement please? We have tried all the "turn it off, wait, turn it back on again" etc routine for the router and all the things that connect - please may we have a replacement?
Answered! Go to Solution.
on 12-07-2022 07:49 AM
on 11-07-2022 07:57 PM
Thanks Michelle sorry for slow reply - have got the new router installed and it seems to be working far better than the old one - no drop-outs on Internet radio so far 🙂 Much appreciated the help and no quibble replacement, am having the old router collected by the Post Office tomorrow morning.
on 04-07-2022 06:44 AM
on 02-07-2022 02:49 PM
If you remove the "pull up" panel on the router, the label on the rear of the router will look something like this:-
or this if you have the Huawei hub:-
Use these details from your own hub.
on 02-07-2022 01:40 PM
cheers Keith - I reckoned you'd be the first to answer lol. Re the "logging in" I did use the stuff on the back of the router but it still didn't like it 😄 but if we're safe, we're safe and that's all that matters. *thumbs up*
on 02-07-2022 01:29 PM
That is all that is required, there is nothing more to do.
When you try to login to the router, you do not want to use the wireless credentials but the router username & password on the rear of the router.
on 02-07-2022 01:01 PM
Hi DebbieGot the new TalkTalk hub safely, have just joined computer(s) to it via ethernet cable. Do we have to do anything else? it finds the internet OK, our mobiles can find the wifi link and we can connect them via putting the password in.
Just worried I am missing something and the PC's on our little network of three won't be protected as we don't seem to have to put a password in anywhere?
If I put the router details in on the TalkTalk login page (managed to find router IP address) it won't login as it says the details off the back of the router are wrong?
Just concerned that we aren't particularly secure
on 30-06-2022 07:00 AM
on 27-06-2022 06:45 AM
on 25-06-2022 01:05 PM
What make/model of TalkTalk router do you have currently?