Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

request return bag to return the talk talk router

Hongkongese
First Timer
Private Message TalkTalk

on ‎01-04-2024 01:01 PM

Message 5 of 5

I am no longer a customer with Talk Talk since 26 March. I have moved to another provider and I am trying to return my router but I have not yet received a bag.  Please can you send me a returns bag so that I will not face charges.

Labels:
0 Likes
4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎02-04-2024 10:14 AM

Message 1 of 5

Hi @Hongkongese

 

I will request a returns bag is sent to you ASAP.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Hongkongese

on ‎01-04-2024 05:12 PM

Message 2 of 5

Staff will be back early in the morning, @Hongkongese.

 

Please look out for their reply. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

Hongkongese
First Timer
Private Message TalkTalk

on ‎01-04-2024 04:47 PM

Message 3 of 5

i have added my account number, are you able to place the order ? Thank you.

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-04-2024 01:32 PM

Message 4 of 5

You'll need to complete your community forum profile details for Talktalk staff to identify your account, @Hongkongese.

 

Please go via your avatar; settings; drop down menu....Personal Information. Important to add your Talktalk landline  / account number and SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026