request return bag to return the talk talk router

[Hongkongese]

I am no longer a customer with Talk Talk since 26 March. I have moved to another provider and I am trying to return my router but I have not yet received a bag.  Please can you send me a returns bag so that I will not face charges.

[Arne-TalkTalk]

Hi @Hongkongese

I will request a returns bag is sent to you ASAP.

Regards

[Gliwmaeden2]

Staff will be back early in the morning, @Hongkongese.

Please look out for their reply. 

[Hongkongese]

i have added my account number, are you able to place the order ? Thank you.

[Gliwmaeden2]

You'll need to complete your community forum profile details for Talktalk staff to identify your account, @Hongkongese.

Please go via your avatar; settings; drop down menu....Personal Information. Important to add your Talktalk landline  / account number and SAVE CHANGES.