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Broadband help

For queries about your TalkTalk broadband service.

router dropping signal

ricnat
Team Player
Private Message
Message 7 of 7

I'm having a problem with my router dropping the signal I've done a line test it says everything is fine but its also affecting my TV the picture keeps buffering BBC and UKtv play are the worst I've tried all the usual rebooting the router etc nothing seems to work

Richard the lionheart
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6 REPLIES 6

Message 1 of 7

Hi ricnat

 

Has there been any improvement since you reset the powerline adapters?

 

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ricnat
Team Player
Private Message
Message 2 of 7

Hi Ferguson

I have reset the powerline adapters but I have not checked for wireless congestion 

Richard the lionheart
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Message 3 of 7
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ferguson
Community Star
Private Message TalkTalk
Message 4 of 7

OK, so there are multiple issues possibly at play here. Have you tried resetting/re-pairing the powerline adapters? And using a WiFi analyser to check for wireless congestion in your vicinity? 

ricnat
Team Player
Private Message
Message 5 of 7

wireless devices are affected. my computer and TV.  I have power adapters for the TV

Richard the lionheart
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ferguson
Community Star
Private Message TalkTalk
Message 6 of 7

What do you mean by "dropping the signal?" Is your router actually dropping the internet connection, or is it just wireless devices which are affected? 

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