Too little, too late, I'm afraid.
After spending two hours on the line to your technical support (plus a lot of time spent previously online going through all the tests on your website, trying to figure out what was wrong, and attempting in vain to contact you on a chat that I was being advised to use but does not seem to be operational), your people told me the problem was solved. But that was not so. I don't know what you did to my connection but since I talked to you, the security cameras stopped working due to very poor connection. I have tried re-connecting one of them by the extreme means of placing it right next to the router and still it won't connect. The message on the camera's app states that there is very poor connection and to place the camera in a location with better connectivity! Thank you for your great help TalkTalk, you've not only not helped, you made matters worse!
Now you offer me a router for the purposes of testing. Frankly, you can keep your testing router. I can not even contemplate another round of your so-called technical support.
I used to tell people how great Talktalk was. I have been with you for many many years and the experience was always very positive. Not any more. Your customer service nowadays is terrible. Your prices are too high. Your respect for your customers seem to be non-existent. It seems customers now have to fight and argue for hours for a decent broadband service to be provided and maybe after that some are lucky enough to get it. I did not. I am not prepared to argue with you any longer. Yesterday's troubles dealing with you were more than I can bear. I have decided to look elsewhere and go with a different broadband provider which, by the way, is a lot cheaper.
Judging by the low esteem you have for loyal customers like me, I guess you won't last long in the market. Unless, of course, you wake up and soon go back to be the good company that you used to be years ago.
