Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

the transformer for our talktalk modem has failed.

Suecp
Popular Poster
Message 6 of 6

The transformer for our talktalk router has failed. I checked its output with a meter and reads 0v instead of 12v. Am temporarily using an old compatible transformer of my own. Need a talktalk replacement please.

PlayUpPompey!
0 Likes
5 REPLIES 5

Message 1 of 6

Hi

 

A replacement is on the way.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 2 of 6

Hi. I can no longer see my reply so just to be sure yes please send replacement. Thanx

PlayUpPompey!
0 Likes

Message 3 of 6

Hi. I have still not received anything.

PlayUpPompey!
0 Likes

Debbie-TalkTalk
Support Team
Message 4 of 6

Hi Suecp

 

Apologies for this.

 

I will need to send a replacement router which will include new cables and a returns bag for your current router. Will this be ok?

 

Thanks

 

Debbie

0 Likes

Skynet_TX
Community Star
Message 5 of 6

Hi @Suecp,

 

The staff here will be able to help when they return tomorrow, they can't send out power supplies by themselves, but they can send the whole router package (with power supply and cables).