voucher code for Amazon Echo dot 4th Gen & Amazon Smart Plug not recieved

[crystals]

Hi,

I signed up for a new package on the 31st January that came with a free echo dot and smart plug. The email said 

Amazon Gifting

Once your new connection is up and running, we'll e-mail you a unique voucher code within 37 days to claim your Amazon Echo dot 4th Gen & Amazon Smart Plug.

As the 37 days has now elapsed and I have received no communication regarding the code, please can you tell me what is happening with this a when i will receive the code. 

Thanks

[Arne-TalkTalk]

Hi @crystals

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[crystals]

Hi, i still haven't heard anything further about this please could you update me.

Jenny

[Chris-TalkTalk]

Thanks for answering the security questions, I've raised the to the relevant department for investigation.

Chris

[Chris-TalkTalk]

OK thanks. I've sent you a PM to confirm some details so that we can look into this further

Chris

[crystals]

Hi Chris,

Yes i have checked all junk and spam folders, and nothing in them.

[Chris-TalkTalk]

Hi crystals,

Welcome to the Community

Could I just ask, have you checked your email account junk and spam folders to see the email has ended up there?

Chris