Emails No Longer Being Forwarded to Outlook

[WolfLonesome]

Last year, I got an Email from TalkTalk August 2022 asking me to change my settings on my Email account.  Unfortunately, I didn't do this (various reasons) and when I kept receiving I thought this didn't apply to me as I was now with BT.

However, after the 22nd February I stopped receiving Emails in Outlook.  I tried changing the settings there, but it didn't work.  I conversed with a gentleman on the ChatLine and he advised me to delete my Pop3 account in Outlook first and then try but it wouldn't work.  It says it can't find the IMAP server.

Can support, please help in reactivating my Email so that they go through to Outlook.

Regards,

Andrew

[Gondola]

I do hope you're going to confirm that you're using Outlook 2016 or newer. Those versions are supported by TalkTalk for secure mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 10.

• Select the  Windows icon bottom left
• Select the  Settings cog icon
• Select Accounts
• Select  Email & Accounts and for a first time setup select Add Account and enter the settings in the table
• Or select the email account
• Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same IMAP secure settings.

Supported Outlook 2016 - 365 settings for POP3 email accounts are:

Account Type	POP3 secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (POP3)	995
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Login using Username and Password (Not SPA)

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

But you should be able to get the settings to save ok and verified as the mailbox is now unrestricted.

[WolfLonesome]

Thank you Ady for doing that.  I've now got my Emails coming through to Outlook.  I presume I still need to change the server settings to

Incoming mail settings	Values to use
Incoming mail server	mail.talktalk.net
Use SSL (for Apple iOS)	Set to ON (Green)
Security type (for Android)	STARTTLS or SSL/TLS or SSL
Encryption method (for Windows/Mac Mail)	SSL/TLS
Server port (All devices if using IMAP)	993
Server port (All devices if using POP3)	995

Outgoing mail settings	Values to use
Outgoing mail server	smtp.talktalk.net
Use SSL (for Apple iOS)	Set to ON (Green)
Security type (for Android)	STARTTLS or SSL/TLS or SSL or TLS
Encryption method (for Windows)	STARTTLS
Server port (All devices)	587

for my Pop3 account.

[Ady-TalkTalk]

Hi Andrew, Gondola is spot on. We don't offer full mail services to non customers, but in the interests of good customer service and in the hope to encourage you to take on TalkTalk Webmail Plus I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

As you're no longer a TalkTalk home broadband customer you're actually entitled only to webmail access for the TalkTalk email accounts. It's a subscription to TalkTalk MailPlus (guide added below) that allows users to retain full access to use email software like Outlook. 

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails. Both IMAP4 and POP3 remain supported but some software is not supported.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

So, first thing is to let us know what version of Outlook you're using and on what operating system.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus