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email support

Ask us about your TalkTalk email account and Webmail.

Message 22 of 22

Emails from xxxxxx are being filtered out before they reach my account. I want to receive these emails. How do I get the filter updated to allow them through?

21 REPLIES 21

Staff

Message 1 of 22

Could you please confirm error message you when attempting to send it?

Message 2 of 22

This issue affects a single email address

Staff

Message 3 of 22

Just to confirm, are you having problems receiving emails from everyone, or just an individual or single domain name (e.g. @gmail.com)?

Everyone
Individual email address or single domain only

Kanya

Message 4 of 22

Android 15

Staff

Message 5 of 22

No worries, I need to know the operating system on your Smartphone?

Kanya

Message 6 of 22

I use everything except gaimg console

Staff

Message 7 of 22

I need to know what device are you using when accessing your email?

Personal Computer (Desktop)
Laptop
Smartphone
Tablets
Gaming consoles

Kanya

Staff

Message 8 of 22

I have updated your statement, please refrain from posting account sensitive information like your email address on the public platform.

Kanya

Message 9 of 22

No it is different. The email address is xxxxxxx.com

Staff

Message 10 of 22

Great, your email account that can't receive these emails is the one in your profile, right?

Kanya

Message 11 of 22

Yes i am at home and am free to help with checks

Staff

Message 12 of 22

Hey there, @VNetherwood. Okay, well in the regard we'd like to run checks for you. Seeing that you are not able to receive emails from this specific account.

Are you at home, because we will need to run checks against your TalkTalk network as well.

Kanya

Message 13 of 22

It does not matter what platform i use, the emails do not reach my account from this sender

Staff

Message 14 of 22

Is this happening in your webmail also?

Kanya

Message 15 of 22

These emails are not in any of my folders. As per attached image they are rejected before they reach my account with error code 512

Staff

Message 16 of 22

Thanks for letting me know. Regularly check your spam or junk folder for the missing emails. If you find them there, mark them as "Not Spam" or "Move to Inbox" to help train the filter.

Message 17 of 22

I access emails on my phone and desktop web browser. There is no problem receiving emails from other senders

Staff

Message 18 of 22

Okay when you still able to access email how were you accessing them?

Message 19 of 22

I a not able to access these emails. That is the problem that i am trying to resolve. They bounce back to the sender with the error code attached

Staff

Message 20 of 22

Hi there @VNetherwood. I am sorry to hear this. Please confirm how are you accessing your emails?