Lineone email blocked to other Talktalk accounts

[georgek]

Hello all

I have a similar problem.

My wife and I have lineone.net email addresses but cannot email each other.

Other than that we can send and receive normally.

We both run the latest version of Thunderbird on Win10 platforms.

Thunderbird makes no complaint at sending to lineone.net addresses but reports an invalid recipient if we try the test-mail account.

My wife has a pop3 service while I use imap.

It is as though the lineone.net service has blacklisted itself.

Any help would be appreciated.

[Ady-TalkTalk]

The team have confirmed that the issue should be resolved.

Ady

[Gondola]

Great confirmation. I appreciate your time to let us know. Thank you.

[georgek]

Hi All

Email between our two lineone.net addresses is now working.

Thank you for your time and trouble.

Cheers

George

[Ady-TalkTalk]

Hi georgek, I've added you to the list of those affected. 

Ady

[Gondola]

As you know, the issue is under investigation.

If you wish to prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the affected lineone email addresses

 Check and Save changes

Select here:  Update your profile