Not receiving emails

[JaneT0465]

I am not always receiving the emails that I should. This is not a new issue, it has been happening for a while and I have reported it before with no resolution. I can't tell the full scale of the issue but I know I have missed important emails from HMRC, Transport for Wales (ticket bookings), and other reliable websites which I have signed up to receive information from. One has reported to me that their email has been rejected by my mail provider with a "hard bounce". I have also tried to forward emails to myself from the same email address, some have got through to me, others haven't.

This affects all platforms - PC (Outlook), phone (Samsung email app), Talk Talk webmail. There is nothing in my spam folder.

[JaneT0465]

I'll try but I don't know what addresses some of them would be using (eg HMRC). The problem is also inconsistent in some cases - as previously mentioned I have sent myself 2 messages one after the other - one of them arrived, the other didn't.

[Ady-TalkTalk]

Could you send me a personal message with the senders addresses that you are aware of please?

Ady

[JaneT0465]

Hi Ady ... I assume so although it's difficult to tell because the problem is that I'm not receiving emails! I'll only find out that I've missed one, if someone tells me they've sent one and I haven't received it. I know I didn't receive a routine database mailing email last week from something I'm signed up for, so I have no reason to think the problem has gone away.

[Ady-TalkTalk]

Hi JaneT0465, are still having the same problem?

Ady

[JaneT0465]

Hi guys ... is there any update on this yet please, it's been a while now.

[Ady-TalkTalk]

Hi JaneT0465, I've raised many of these issues and I'm still waiting on a response. I've chased it again today and will provide updates as soon as I hear anything.

Ady

[Gliwmaeden2]

@JaneT0465, if you responded to the notification email it would not show on the thread, and is not received by staff, as it's from a No Reply address.

So always do reply via the thread, as you did just now.

[JaneT0465]

Hi Chris

I thought I replied to this but my reply doesn't seem to be showing ... I'll do it again.

It's difficult to know because I don't know what I'm not receiving!

HMRC - I receive marketing but not emails about my personal account - really irritating. When I signed into my HMRC account this week it said they had been unable to send me emails and I had to re-verify my email address.

Transport for Wales - this is just train ticket bookings, I never received them, I have to photo/screenshot the confirmation so that I know the booking reference.

The website which reported the "hard bounce" - this is a website where I have an account and need to receive messages, I do not receive the notifications of messages waiting for me. It's a real nuisance. I used to also receive marketing from them but I'm unable to sign up for it while the "hard bounce" is in place apparently.

There's another website which I would normally receive an email from most days. Sometimes that suddenly stops, and when I log into the website I discover that something has bounced and I need to re-verify my email.

Personal emails - as already stated, I occasionally forward emails to myself to put them at the top of my inbox for attention. On one occasion I forwarded 2, but only received one. I know of at least 3 individuals who have sent me emails which have not got through to me - 2 have reported bounces, the other simply didn't arrive. I have no idea how many others haven't got through.

[Chris-TalkTalk]

Hi Jane,

Do you receive any emails from the senders that seem to be blocked?

Chris