Setting up EveryMail subscription

[garyw01]

(Already posted this as Reply on another thread but starting new thread since support usually seem to ask this)

Hi,

I recently cancelled my talktalk broadband too and wish to retain my pipex email addresses. I was told to subscribe to everymail. I went to everymail.com and clicked subscribe, entered my pipex email/password, which it recognised and then took me to what looks like my usual talktalk  webmail inbox. Looking at the URL though, it does look like the inbox is being hosted by everymail.

The problem is, since I only recently cancelled my talktalk broadband I didn't receive the email about the transition/migration steps that other ex-talktalk customers refer to in other threads on these support pages. In particular, I can find nowhere on the everymail pages where I can actually subscribe as a paying customer and no information on talktalk support pages on how to do this (talktalk's "Email-Transition-FAQs" page has no information on this). From what I understand, the current everymail service I am subscribed to is only a temporary arrangement.

Can anyone from talktalk please help with this ? Maybe the missing email will explain everything if it could be forwarded to me ?

Thanks,

Gary

[nambuso-TT]

Hi there @garyw01 kindly wait for an update from our relevant team and we are sorry for the time it has taken us to resolve this.

[garyw01]

Hi,

@Philile-TT 

@kanya-TT 

@nomfezeko-TT 

@angelique-TT 

Can you confirm that myself (and other similarly affected users) will retain access to functioning email services until this issue is resolved ?

As you previously explained you are not in a position to make those assurances yourselves but someone somewhere in TalkTalk must be able to provide some guarantees ?

Myself (and others) were told that Everymail subscriptions would be provided so we could maintain use of our old email addresses (and some would have made a decision to cancel based on those promise).

I still see little progress towards resolving the inability to subscribe to Everymail and I have a suspicion that TalkTalk is simply "running down the clock" on those customers for whom they have failed to provide the promised continuity.

Please advise.

@garyw01 

[Philile-TT]

@garyw01 I have advised that we will let you know once the project team confirms that the escalation has been resolved. 

[garyw01]

Hi,

@Philile-TT 

@kanya-TT 

@nomfezeko-TT 

@angelique-TT 

Still no subscribe option in the TalkTalk mailbox manager page. 

Are any efforts being made to resolve this problem that I and others are experiencing ?

Thanks,

@garyw01 

[garyw01]

Hi,

@Philile-TT 

@kanya-TT 

@nomfezeko-TT 

@angelique-TT 

Still not seeing a subscribe option in the TalkTalk mailbox manager page. This was originally escalated last Monday (1st September).

I was assured that I could retain my email service when I enquired about cancelling my broadband account.

Can you please confirm that this is the case ?

Thanks,

@garyw01 

[Philile-TT]

@garyw01 We are aware that you are still unable to subscribe, we are awaiting feedback form the project team and as advised above we will contact you once we have feedback. We have advised that you allow 72 working hours for feedback. 

[garyw01]

Hi,

@Philile-TT 

@kanya-TT 

@nomfezeko-TT 

@angelique-TT 

Is there any progress on this ?

I am still unable to see the subscribe icon in the TalkTalk mailbhox manager page.

As you are probably aware, I was assured there would be an option to continue use of my pipex.com addresses. This promise of continued email service was key to my decision to cancel my broadband (and I imagine I'm not alone in that).

Please can you advise what progress has been made ?

Also, you have been unwilling to provide any guarantee of continuity of service should you be able to resolve this matter.

If you are unable to progress the migration of  email service as promised then the cancellation of service process has not been fulfilled by yourselves. Please can you confirm that affected customers email service will simply not be terminated once the clock has run down ?

Please advise ?

Thanks

@garyw01

[Philile-TT]

@garyw01 your TalkTalk account is disconnected, it disconnected recently. TalkTalk does not offer mail plus anymore hence we are advising our customers to sign up to EveryMail. You do not have MailPlus, that is for our older ex-broadband customers which will also be migrated to EveryMail. Thank you. 

[garyw01]

@Philile-TT 

@kanya-TT 

@nomfezeko-TT 

@angelique-TT 

As per my earlier message: Do I have a Mailplus subscription ?

TalkTalk online chat support claim that I do (I can send you the saved chat transcript if you wish to see it).

Or do I need to start a new thread for this question ?

Please can someone advise ?

@garyw01 

[garyw01]

@Billx 

I suspect "2027" may have been a typo.

Although the probability of making a typo like "Your email is currently subscribed to talktalk mail plus and will expire on 4th of

September 2027 ......... your email is registered for talktalk mail plus on your broadband account subscribed for the annual fee of 50 pounds that since 30th of August 2025."

Is very very very very small (but nevertheless is still greater than zero !!!).

@garyw01 

[garyw01]

@Gliwmaeden2 

@Daleboy1

It's not that complicated.

Yesterday (Thursday 04/09) I was asked: "please click on the below link, on the upper right there is a sign in or subscribe option, click on subscribe if you are unable kindly let me know. "

Although there was no link included, I guessed it was probably to Everymail, which I clicked and went to the usual much visited  subscribe page missing the option to subscribe.
And then: "No worries, I will escalate this for you, please allow 72 working hours for feedback. "

It has already been escalated earlier in the week !!!

This is where we were at the beginning of the thread. This is just one more time round the loop.

In addition, speaking to online chat yesterday I was told I had a Mailplus subscription which I can find no evidence of in my TalkTalk account pages nor bank account. That is completely baffling.

@garyw01 

[Gliwmaeden2]

@Daleboy1,

Please only follow up on your own thread. 

It is here:

https://community.talktalk.co.uk/t5/Email/Migration-to-Everymail/td-p/3128602

The current one is complicated enough and staff will only respond to the original poster. 

[Daleboy1]

Hi Bill. This is what I see. https://tt.everymail.com/myaccount/#/mailbox-manager

[Daleboy1]

I cancelled my broadband contract with Talktalk in June and I'm having the same problem as Gary. 

[garyw01]

@Philile-TT 

@kanya-TT 

@nomfezeko-TT 

@angelique-TT 

I'm not really sure what you're saying nor which of my questions you are referring to.

Yesterday I was told via chat support that I had a Mailplus subscription.

As per my earlier post:  I was told : "Your email is currently subscribed to talktalk mail plus and will expire on 4th of

September 2027 ......... your email is registered for talktalk mail plus on your broadband account subscribed for the annual fee of 50 pounds that since 30th of August 2025."

Looking at both My Account and Mailbox manager pages I cannot see that this is the case and I was not aware of any such subscription.

I made a simple query about the status of my account and subscriptions.

What sort of confirmation do you need from another team in order to check something like this ?

Do I need to start a new thread for someone to check this ?

Thanks,

@garyw01 

[Philile-TT]

@garyw01You have advised that you want to call in to get assistance after I have advised that your query has been escalated. I apologize but we cannot confirm anything up until we get confirmation from the relevant team. Thanks. 

[Billx]

Yes, I knew it wasn't what you said, but what someone else said

[garyw01]

@Billx 

I am as puzzled as you are.

That is not my quote but rather a cut-n-paste from the transcript saved from the web chat with the support person.

I saved it so I could refer to it later so I could convince myself I hadn't imagined the whole episode.

I'm still baffled though.

Regards,

@garyw01 

[Billx]

Hi, @garyw01 

You quoted "Your email is currently subscribed to talktalk mail plus and will expire on 4th of September 2027"

Today is 4th of September 2025

4th of September 2027 is 2 years away.

I have never heard of paying every 2 years.

[garyw01]

@Philile-TT 

I've spoken to phone support. Was told email access would be OK until 17th October.

I think that estimate was based on when I said I terminated my broadband account because even  more mystifying is, I've also been speaking to online chat support. I was told : "Your email is currently subscribed to talktalk mail plus and will expire on 4th of

September 2027 ......... your email is registered for talktalk mail plus on your broadband account subscribed for the annual fee of 50 pounds that since 30th of August 2025."

Can you verify this ? The date, 30th August coincides with the last day of my broadband contract but how this Mailplus subscription came to be the case (if true) is completely baffling.

I can't find anywhere in TalkTalk MyAccount or TalkTalk Mailbox manager page that shows I have a paid subscription and given previous advice I was given about Mailplus being discontinued I am doubly baffled.

Please can you advise ?

Thanks,

@garyw01