I've just logged into my Account which requires my email address to do so and confirmed that my details ie. email address are correct and must therefore still be a customer.
Is this all I have to do?
What I do not want come July is to find my email address has suddenly disappeared forever because TalkTalk have not received/understood that a). I am still a customer (which they, of course, should know) and b). I want to continue using my email account/same address
I'm not seeing confirmation of anything and no explanation as to why, the undoubtedly AI bot that produced this slop, suggested that I am "..................no longer a customer................". Because if they/it still 'thinks' that the matter has not been sorted out by me logging into My Account and, obviously, needs some further action. But what?
A simple email confirming that everything is sorted and the contrite admission that the Kafkaesque system that now seems to be operating as TalkTalk's customer 'help' service is a bit of a fail and not fit for purpose.
