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Back on ADSL

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2 REPLIES 2
Philosopher

Hi,

On the 16/04 I renewed my package,practically the same that I had been on the last 2 years.(Up to 76Mbps)

The agent was very helpful as he was Support staff and not TT Staff.

My package went live on 27/04 but now I,m on ADSL instead of VDSL.😲

I rang on 20/04 to confirm that I had  Faster Fibre and this was confirmed.Router re-booted on Monday(15:30) to ADSL from VDSL.

Rang CS yesterday and agent told me that Fast Broadband was indeed my contract.He was surprised that I had come off Faster Fibre.He re-instated Super Faster Fibre.

My new bill has vanished of My Account.

What will I pay now?

I assume I will be credited cause I,m not on Fibre until 07/05 when new package Goes Live.

Can any of the OCE,s put my line back to VDSL as before until next week.

If any times/dates are needed for records I can post up.

 

Cheers.

 

 

YNWA-JFT 96

*
Community Star

Hi @GerryMac 

 

I have escalated it to the OCEs for you now. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team - TT Staff

Hi GerryMac, I'll be happy to take a look at this for you. Please reply to my personal message. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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