Broadband noise on line

[OCE_Debbie]

Hi manadran

I can see that DLM made changes to the line profile yesterday so DLM is still monitoring the connection.

Your line is currently in sync at 27mb. I will check this again tomorrow to see if any further changes have been made to the line profile.

Thanks

Debbie

[OCE_Debbie]

Hi manadran

I've checked the connection stats again and the sync speed has increased slightly to 27.4mb. It appears that DLM is still making changes to the line profile.

Thanks

Debbie

[manadran]

Hi Debbie,

I think the DLM has kicked in twice lately but no change to stats.

Thanks.

[OCE_Debbie]

Hi manadran

I've checked the connection stats again and your line is in sync at 27.3mb.

Is the router still connected at the test socket? I can then pass this over to our Network Team for investigation.

Thanks

Debbie

[manadran]

Hi Debbie,

Yes I'm still plugged into the test socket.

Thanks.

[OCE_Debbie]

Hi manadran

Thanks for your reply.

I've passed this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[OCE_Debbie]

Hi manadran

The next step will be to arrange a BT Openreach engineer visit.

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[manadran]

Hi Debbie,

The engineer has been and the speed is now 36 Mb/s this is the fastest it has ever been. I believe he changed the line.

I still have the high interleaving but hopefully that will go as this is obviously a much better line. I'm very pleased with the engineer and the outcome.

Also thank you for all the help from the Community Team.

[OCE_Debbie]

Hi manadran

Thanks for keeping us updated. Please let us know if you do experience any further issues.

Debbie

[manadran]

Hi,

Everything was running fine.

Download 36mb/s and the interleaving went to fast after a couple of days.

Then last week the interleaving came back and the DLM keeps kicking in raising the noise safety coefficient upwards and lowering the sync speed.

I've tried the usual things and have been plugged into the test socket all week. There does not appear to be any noise on the line.

Broadband Information

DSL synchronization status:Up
Connection status:Showtime
Upstream line rate kbit/s:5890
Downstream line rate kbit/s:19999
Maximum upstream rate kbit/s:5891
Maximum downstream rate kbit/s:47596
Upstream noise safety coefficient dB:6.1
Downstream noise safety coefficient dB:14.6
Upstream interleave depth:74
Downstream interleave depth:1733
Line standard:VDSL2
Upstream line attenuation dB:2.6
Downstream line attenuation dB:19.9
Upstream output power dBm:0
Downstream output power dBm:13.4
Channel type:Interleaved
DSL up-time:0 days 8 hours 28 minutes 53 seconds

Thanks.

[OCE_Michelle]

Hi manadran,

I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential fault towards the property. Just to confirm, is the router still connected to the test socket at the moment? As soon as we've confirmed this then we can pass this straight over to our Network Team for further investigation.

Thanks

[manadran]

Hi Michelle,

I confirm that I am still plugged into the test socket.

Thanks.

[OCE_Michelle]

Hi manadran,

Thanks for confirming this. I've passed this over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check this again for you.

Thanks

[OCE_Michelle]

Hi manadran,

I've received an update to advise that the fault has been passed to BTOR for further investigation.

Thanks

[manadran]

Hi Michelle,

Any update on this?

Sync has now dropped to 18Mbit.

Thanks.

[OCE_Chris]

Hi manadran,

I'll chase this up with our network team and let you know when I receive an update 

Thanks

Chris

[OCE_Chris]

Hi manadran,

The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also PM'd you to confirm some other details

Chris

[manadran]

Hi Chris,

I accept potential Engineers charges.

Any Friday 1pm to 6pm is best for me.

Thanks.

[OCE_Karl]

Hi

Appointment requested - will reply as soon as we receive confirmation.

Thanks

Karl. 

[OCE_Karl]

Hi

Appointment booked for Friday 7th PM slot (1-6).

Thanks

Karl.