I can see that DLM made changes to the line profile yesterday so DLM is still monitoring the connection.
Your line is currently in sync at 27mb. I will check this again tomorrow to see if any further changes have been made to the line profile.
I've checked the connection stats again and the sync speed has increased slightly to 27.4mb. It appears that DLM is still making changes to the line profile.
I've checked the connection stats again and your line is in sync at 27.3mb.
Is the router still connected at the test socket? I can then pass this over to our Network Team for investigation.
Thanks for your reply.
I've passed this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
The engineer has been and the speed is now 36 Mb/s this is the fastest it has ever been. I believe he changed the line.
I still have the high interleaving but hopefully that will go as this is obviously a much better line. I'm very pleased with the engineer and the outcome.
Also thank you for all the help from the Community Team.
Everything was running fine.
Download 36mb/s and the interleaving went to fast after a couple of days.
Then last week the interleaving came back and the DLM keeps kicking in raising the noise safety coefficient upwards and lowering the sync speed.
I've tried the usual things and have been plugged into the test socket all week. There does not appear to be any noise on the line.
DSL synchronization status:Up
Upstream line rate kbit/s:5890
Downstream line rate kbit/s:19999
Maximum upstream rate kbit/s:5891
Maximum downstream rate kbit/s:47596
Upstream noise safety coefficient dB:6.1
Downstream noise safety coefficient dB:14.6
Upstream interleave depth:74
Downstream interleave depth:1733
Upstream line attenuation dB:2.6
Downstream line attenuation dB:19.9
Upstream output power dBm:0
Downstream output power dBm:13.4
DSL up-time:0 days 8 hours 28 minutes 53 seconds
I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential fault towards the property. Just to confirm, is the router still connected to the test socket at the moment? As soon as we've confirmed this then we can pass this straight over to our Network Team for further investigation.
Thanks for confirming this. I've passed this over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check this again for you.
The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
I've also PM'd you to confirm some other details