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Broadband noise on line

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Highlighted
Community Team - TT Staff

Hi manadran

 

I can see that DLM made changes to the line profile yesterday so DLM is still monitoring the connection.

 

Your line is currently in sync at 27mb. I will check this again tomorrow to see if any further changes have been made to the line profile.

 

Thanks

 

Debbie

 

 

Highlighted
Community Team - TT Staff

Hi manadran

 

I've checked the connection stats again and the sync speed has increased slightly to 27.4mb. It appears that DLM is still making changes to the line profile.

 

Thanks

 

Debbie

Highlighted
Chat Champion

Hi Debbie,

 

I think the DLM has kicked in twice lately but no change to stats.

 

Thanks.

Highlighted
Community Team - TT Staff

Hi manadran

 

I've checked the connection stats again and your line is in sync at 27.3mb.

 

Is the router still connected at the test socket? I can then pass this over to our Network Team for investigation.

 

Thanks

 

Debbie

Highlighted
Chat Champion

Hi Debbie,

 

Yes I'm still plugged into the test socket.

 

Thanks.

Highlighted
Community Team - TT Staff

Hi manadran

 

Thanks for your reply.

 

I've passed this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Highlighted
Community Team - TT Staff

Hi manadran

 

The next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

Highlighted
Chat Champion

Hi Debbie,

 

The engineer has been and the speed is now 36 Mb/s this is the fastest it has ever been. I believe he changed the line.

I still have the high interleaving but hopefully that will go as this is obviously a much better line. I'm very pleased with the engineer and the outcome.

Also thank you for all the help from the Community Team.

Highlighted
Community Team - TT Staff

Hi manadran

 

Thanks for keeping us updated. Please let us know if you do experience any further issues.

 

Debbie

Highlighted
Chat Champion

Hi,

Everything was running fine.

Download 36mb/s and the interleaving went to fast after a couple of days.

Then last week the interleaving came back and the DLM keeps kicking in raising the noise safety coefficient upwards and lowering the sync speed.

I've tried the usual things and have been plugged into the test socket all week. There does not appear to be any noise on the line.

 

Broadband Information

DSL synchronization status:Up
Connection status:Showtime
Upstream line rate kbit/s:5890
Downstream line rate kbit/s:19999
Maximum upstream rate kbit/s:5891
Maximum downstream rate kbit/s:47596
Upstream noise safety coefficient dB:6.1
Downstream noise safety coefficient dB:14.6
Upstream interleave depth:74
Downstream interleave depth:1733
Line standard:VDSL2
Upstream line attenuation dB:2.6
Downstream line attenuation dB:19.9
Upstream output power dBm:0
Downstream output power dBm:13.4
Channel type:Interleaved
DSL up-time:0 days 8 hours 28 minutes 53 seconds

 

Thanks.

Highlighted
Community Team - TT Staff

Hi manadran,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential fault towards the property. Just to confirm, is the router still connected to the test socket at the moment? As soon as we've confirmed this then we can pass this straight over to our Network Team for further investigation.

 

Thanks

 

Highlighted
Chat Champion

Hi Michelle,

 

I confirm that I am still plugged into the test socket.

 

Thanks.

Highlighted
Community Team - TT Staff

Hi manadran,

 

Thanks for confirming this. I've passed this over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check this again for you.

 

Thanks

 

Highlighted
Community Team - TT Staff

Hi manadran,

 

I've received an update to advise that the fault has been passed to BTOR for further investigation.

 

Thanks

 

Highlighted
Chat Champion

Hi Michelle,

 

Any update on this?

Sync has now dropped to 18Mbit.

 

Thanks.

Highlighted
Community Team - TT Staff

Hi manadran,

 

I'll chase this up with our network team and let you know when I receive an update 


Thanks

Chris

Highlighted
Community Team - TT Staff

Hi manadran,

 

The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also PM'd you to confirm some other details


Chris

Highlighted
Chat Champion

Hi Chris,

 

I accept potential Engineers charges.

Any Friday 1pm to 6pm is best for me.

 

Thanks.

Highlighted
Community Team - TT Staff

Hi

 

Appointment requested - will reply as soon as we receive confirmation.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Community Team - TT Staff

Hi

 

Appointment booked for Friday 7th PM slot (1-6).

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES