Thanks for trying that, glad to see that there's been a bit of speed increase, albeit and small one. How is your telephone service, can you hear any noise on the line?
Landline crackle free Chris – no obvious interference. Hopefully speed will rebuild to previous (early last week and previous weeks) 61-62Mbps? Speed test readings today, 4 January 2019:
Will keep monitoring and recording on here until speed back into the 60’sMbps.
Problem seems to coincide with TalkTalk maintenance over the Christmas period which impacted on email client - continuous requests for password resetting > https://community.talktalk.co.uk/t5/Email-Webmail/Unable-to-use-Tiscali-email/m-p/2291968#M106365
Still no real improvement:
I have to say those results are very consistent and in line with your sync speed. Are there any problems you are actually experiencing in your day-to-day usage of your broadband service? If not, why not just get on and enjoy it instead of being fixated on your speedtest results, I imagine most customers (myself included) would be delighted to get numbers like that.
Missing the point here Ferguson.
Estimates are just that, you should also have received a guaranteed minimum sync speed which gives you the assurance you want. Your sync speed is currently bang on the range the Openreach engineer mentioned. And the OCE cannot reset DLM, that can only be done by Openreach in a fault situation.
So I think you may be missing the point, what is your pleasure? Endless anxiety about speedtest results? Or a fast broadband service which delivers what you want? You didn't answer that.
Looking at Downdetector is seem service was throttled during TalkTalk maintenance over the Christmas period and can possibly account for the problem.
This also impacted on emails for which there has been no apology and is ongoing. I am still getting stupid pop-ups asking me to reset my passwords.
Paying a lot of money but not receiving full monty.
I'm sorry for the delay. The line test is clear and the connection looks stable. Are you still experiencing any noise from the router?
In regards to the email issue, if you could create a new thread in the Email Section then OCE_Ady will be able to take a look at this for you.
Thanks for getting back Michelle.
Grateful for your continued help Michelle.
Thanks for your reply.
Your line is in sync at 60.9mb. The minimum guaranteed speed is based upon sync speed not throughput speed (speed tests)
Are you running speed tests when connected wired or wireless?
Thank you Debbie:
Hope this helps Debbie.
Thanks for your reply.
Is your router currently connected at the test socket? Do you leave the router switched on all the time or do you switch it off or reboot it?
You can check sync speed in the router settings.
BT's DLM monitors the connection and adjusts the profile/speed to get the best balance between speed and stability.
Hi I’ve had fibre broadband upgrade 9 months with promise speed of 35 mbps but the speed keeps dropping to about 10 or 11 mbps. Not good enough
Welcome to the Community
I'm sorry to hear you're experiencing problems with your service. If you'd like us to look into this can you please start your own thread and can you update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.