Connection loss

[Livingstonenow]

A few minutes ago I experienced a loss of connection, When I looked at the log this is what I see for the period of the outage:

21.06.2019 15:52:51	Info	SYS	TR-069 connectivity to (acs.talktalk.co.uk) has been closed
21.06.2019 15:52:49	Info	DHCPC	The WAN DHCP client IP address 92.19.14.246
21.06.2019 15:52:16	Info	DHCPC	The WAN DHCP client process has successfully been launched on Vlan 36
21.06.2019 15:52:15	Info	XDSL	VDSL connectivity is up port 1
21.06.2019 15:51:46	Info	XDSL	VDSL connectivity is down port 1
21.06.2019 15:51:46	Warning	DHCPC	The WAN DHCP client process has successfully been terminated on Vlan 36

Could you tell me if these log entries tell you/me why the connection failed and what each entry actually means please. Thanks

[I8this]

@Livingstonenow 

I cannot be of much help to you with most of this, but 92.19.14.246 is:-

92.19.14.246 IP address Information

The IP address 92.19.14.246 was found in Watchet, Somerset, United Kingdom. It is allocated to TalkTalk. Additional IP location information, as well as network tools are available below.

IP address:	92.19.14.246
hostname:	host-92-19-14-246.as13285.net
ISP:	TalkTalk
City:	Watchet
Region:	Somerset
Country:	United Kingdom (GB)
Postal code:	TA23
latitude:	51.1624
longitude:	-3.353

traceroute

check latency

whois

BGP routing info

blacklist check

inetnum:        92.16.0.0 - 92.23.255.255
netname:        CPWBBSERV-NET
descr:          Carphone Warehouse Broadband Services
country:        GB
admin-c:        GJB18-RIPE
admin-c:        PM58-RIPE
tech-c:         GJB18-RIPE
tech-c:         PM58-RIPE
status:         ASSIGNED PA
mnt-by:         OPAL-MNT
created:        2007-06-29T11:58:45Z
last-modified:  2007-06-29T11:58:45Z
source:         RIPE

person:         Gareth J Bowen
address:        TalkTalk Communications Limited
address:        Soapworks
address:        Ordsall Lane
address:        Salford
address:        Manchester
address:        M5 3TT
address:        United Kingdom
phone:          +44 161 2222000
fax-no:         +44 161 2222003
nic-hdl:        GJB18-RIPE
mnt-by:         TALKTALK-MNT
created:        1970-01-01T00:00:00Z
last-modified:  2019-01-25T16:11:00Z
source:         RIPE # Filtered

person:         Phill Magill
address:        TalkTalk Communications Limited
address:        Northbank Industrial Estate
address:        Irlam
address:        Manchester
address:        M44 5BL
address:        United Kingdom
phone:          +44 161 222-2000
fax-no:         +44 161 222-2008
nic-hdl:        PM58-RIPE
mnt-by:         OPAL-MNT
created:        2001-09-28T15:14:24Z
last-modified:  2011-07-15T10:45:41Z
source:         RIPE # Filtered


route:          92.18.0.0/15
descr:          Opal-Net Autonomous System
origin:         AS13285
mnt-by:         OPAL-MNT
created:        2011-03-03T14:07:32Z
last-modified:  2011-03-03T14:07:32Z
source:         RIPE

[KeithFrench]

Hi @Livingstonenow 

The logs don't say why the link went down, just that it did. Do not worry about the IP address 92.19.14.246 is probably just the assigned WAN IP address.

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Livingstonenow]

Thanks Keith. I've lost connection this morning too and posted a new thread topic but inadvertently placed it on the Broadband menu rather than this Fibre Broadband section - I hope that doesn't upset anyone!

[KeithFrench]

The OCEs will hopefully deal with this on Monday now. Assuming that the other thread was the one I notified you about that I have moved out of the way, that is fine. Let's just stick to this one thread for this issue, otherwise, it can lead to confusion/delays.

[OCE_Debbie]

Hi Livingstonenow 

Apologies for the delay.

I've completed a line test which hasn't detected any faults but I can see some re connections on the line. DLM has changed the profile a few times on 19/06. 21.06. 23.06 and 24.06. This would account for the re connections on the line.

Thanks

Debbie

[Livingstonenow]

Thanks Debbie. Fingers crossed........................!!

[OCE_Debbie]

Hi Livingstonenow

No problem, please let us know if you do experience any further issues.

Thanks

Debbie