There is currently an issue with the DSL3782 and VPN connections, apologies for this. This will be resolved in the next firmware update.
I can send a replacement HG633 router, would you like me to arrange this?
The router is now running v1.10 firmware, try this with your VPN and let me know if it works.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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