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Facebook live lag

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9 REPLIES 9
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Philwat
Chatterbox

Hi my wife uses Facebook live to participate in online auctions. The lag on the video is so bad that she is never able to win the auctions. We have tried different devices, WiFi and wired connections but it doesn't make any difference. Any help appreciated. 

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Community Team

Hi Philwat

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and the sync speed looks good.

 

Does this affect any other sites? 

 

Thanks

 

Debbie

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Philwat
Chatterbox

Not noticed it on any other sites however it is noticeable on the live transmission as there is quite a lag between the video and the comments on screen. 

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Community Team

Hi Philwat

 

I can send a HG633 router for testing to see how the connection compares, would you like me to arrange this?

 

Thanks

 

Debbie

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Philwat
Chatterbox

Hi Debbie, That would be great and very much appreciated..... Thank you

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Community Team

Hi Philwat

 

No problem 🙂

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Philwat
Chatterbox

Thanks I will keep you updated 

Highlighted
Community Team
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Philwat
Chatterbox

The lag is definitely less frequent with the new router and happens less frequently , I will keep persisting for another week and update you

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Community Team

Hi Philwat,

 

Ok, thank you for the update 🙂

 

Thanks