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Faster 150 fibre

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4 REPLIES 4
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Team Player

Hi,

My faster 150 broadband has dropped from 140mb to 80mb over the last week or 2. Can anyone help please!

 

Bill

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Community Team - TT Staff

Hi Bill

 

I'm sorry to hear this.

 

The line test has detected a possible fault. Is your landline service working ok when making calls? (do you have a dialtone or any noise on the line)

 

Thanks

 

Debbie

Highlighted
Team Player

Hi Debbie,

The phone is fine. I had this problem 2 or 3 months ago if you check my account and they had to change me over to a new pod at the exchange box as the one I was on was faulty

Highlighted
Community Team - TT Staff

Hi billneaves

 

I have passed this fault over to our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Highlighted
Community Team - TT Staff

Hi billneaves

 

This fault is now under investigation with an Openreach line engineer and we should receive further updates within the next 48hrs.

 

Thanks

 

Debbie