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Faster fibre speed WiFi hub.

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4 REPLIES 4
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First Timer

Received new WiFi hub after contract renewal. Connected new hub on Friday 26th June. Download speed consistent 7.3! This is below Faster Fibre minimum estimated speed. Have not received confirmation email on contract. My Account says new deal is current contract. Can someone check this out for me please.

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Community Team - TT Staff

Hi CapnBill,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris

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First Timer

Have updated my profile as requested.

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Community Team - TT Staff

Hi CapnBill

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults and your line is showing in sync at 7.9mb

 

I'm just sending you a Private Message to confirm some details so I can check the predicted speed range for your line.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi CapnBill

 

Thanks for the Private Message.

 

The predicted speed range for your line is showing between 19.4 and 8mb, with a minimum guaranteed speed of 6.1mb.

 

Thanks

 

Debbie