cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Help. I have had slow broadband (faster fibre) speeds for almost 3 months.

Reply
Highlighted
Community Team

Hi MrMac,

 

Our Network Team have advised that the next step will be to arrange an engineer visit so I'm just sending you a Personal Message to confirm some details so that we can arrange this.

 

Please do not post any personal information on the Community, reply via Personal Message (PM) only.

 

Thanks

 

Community Team

Hi MrMac

 

Thanks for the Private Message. 

 

I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.

 

Thanks

 

Debbie

Community Team

Hi MrMac

 

The engineer visit has been arranged for 12/08/2019 PM (1pm - 6pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

MrMac
Popular Poster

Hi Debbie,

 

Thanks for arranging the Engineer visit. I'll get back to you after the visit and let you know how it went.

 

Cheers - John

MrMac
Popular Poster

    Hi Community Team,

 

Good news, the Engineer visited yesterday and sorted out the problem.

 

He replaced the master socket and repaired the, slightly burned inside, block terminal 78 (or 80) - this connects the external wiring to the internal house wiring for those who want to know (I didn't know).

 

My download speeds are now running at the advertised speeds (35mbs).

I'll keep an eye on the speed in the next few weeks and hopefully it will stay the same.

 

Anyways, thanks to all the Community Team for all their help. Greatly appreciated.

 

Yours - John

Community Team

Hi John

 

Glad to hear the engineer has restored the service for you.

 

Regards,

 

Karl.